Delivery and Returns
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Discout Cuban Cigars Online (DCCO) Refund and Returns
We will ship to all customer specified destinations worldwide. This is on the basis of customers taking reasonable steps to check with their local customs in the customer’s location where the goods are to be delivered, that goods are acceptable to import to their location. This is the responsibility of the purchaser, we cannot know all local charges and customs procedures for all destinations/ countries and therefore cannot be held responsible for any failures in the purchaser’s due diligence. However, as a general rule of thumb if Cuban cigars are available to purchase in your domestic market it is likely that there would not be issues importing them from us. We generally ship to across Europe to UK, Sweden, Denmark, France, Spain and many other international addresses with little to no issues.
Our delivery, refund and replacement guarantees do not cover confiscations by government agencies.
Ultimately, our goods are not prohibited in many regions/countries, we are simply cheaper, in part as our goods are duty free and based on the volume we purchase and supply. Our Cuban cigars are authentic cigars and in no way inferior to other Cuban cigars on the market or available to you locally. We can also offer and arrange a bespoke drop off duty free service in both Zurich and Geneva airports. Fees apply for this service, feel free to contact us to discuss and for a quotation If this service is required.
In order to receive a refund for damage, incorrect shipment or similar we will require you to return the items unused. Please contact us prior to returning your items so that we can provide a Return Number, we will then refund you upon receipt of the returned goods.
If you receive cigars that are damaged, please contact us within 48 hours to receive your Return Number and the return details. The cigars must be in their original packaging and the seals unbroken and we will refund for unused products. Please take and supply photographs of damage as soon as it is noticed.
We will not accept a return without the following:
- “Return Number” and return authority provided by DCCO.
- “Return Number” and return instructions provided by DCCO clearly displayed on the package label.
Return postage cost must be arranged by the customer. We suggest using a tracked method for return shipping with insurance to avoid any issues. If not, you are returning mid to high value items at a great personal risk, which we take no responsibility for.
Please note we will only refund the initial shipping cost charged at the time of purchase if our experts determine the cigars are defective in any way, or the incorrect cigars have been shipped.
Shipping usually takes 7-28 working days and can be longer over holiday periods, please allow this for arrival. We do not ship to temporary accommodation such as hotels or PO, APO Boxes or similar. Please do not use this type of address as your shipping address, we will not be held responsible for losses in this instance. Shipping to shared accommodation, business addresses or to leave goods with a neighbour is done at the customer’s own risk.
Should your cigars not arrive after 45 working days (excluding weekends and holidays), at this point we will reship or refund your order providing the correct shipping details were provided and the customer has taken reasonable steps to ensure that these were indeed correct, someone was present to receive the order and local duties were paid to customs at the destination address (if required). Any rejected orders or refusals to pay relevant customs charge if any, will not be covered under this guarantee and restocking and administration costs will apply to rejected orders when we receive the physical return of these rejected items in unused and undamaged condition, so that we may restock and resell these items with no issues.
PLEASE NOTE: Check your address carefully before completing your order and ensure it complies with our terms of shipment and the address is correct. This guarantee will not cover an incorrectly entered shipping address. The place of delivery must be a secure location, this is the customer’s responsibility to ensure goods are received securely by the named purchaser.
Cancelling an order
Please review your selection carefully before completing payment, once payment has been completed it is unlikely that we will be able to prevent shipping in time due to the high volume of enquiries and orders we receive. Therefore, we cannot cancel an order once it has been finalised and paid.
If you have questions or need to be supplied a “return address” and “return number” please use our contact enquiry page or email us firstname.lastname@example.org. We will answer any questions, usually within 48 hours of submission, thank you for your business.